Rilek77 Privacy Policy – Our Commitment to Protecting Malaysian Players' Data

Welcome to the Privacy Policy rilek77. We are an online casino and Sports Betting platform operating to serve the needs of Malaysian players. This document serves as our official notice to you regarding our privacy practices and how we manage the personal information you share while using the rilek77 platform.

At rilek77, we believe that trust is the foundation of our relationship with every player. That trust goes beyond fair gameplay or payout speed — it extends to how we handle your personal data with integrity and responsibility. This is why we invest significant resources to ensure our data protection systems are always held to the highest standard.

This Privacy Policy applies to all rilek77 services, including slots, Live Casino, Malaysia Super League and EPL Sports Betting, badminton betting, e-sports, progressive jackpots, Blackjack, and all other features on our platform. By registering or continuing to use the rilek77 platform, you agree to the practices described in this Privacy Policy.

rilek77 collects personal data from you in a number of different situations. Below is a detailed table of the types of data we collect and their sources:

We only collect data that is strictly necessary to provide you with rilek77 services. We do not collect excessive or irrelevant data beyond the stated purposes.

rilek77 use the personal data collected for legitimate and transparent purposes. The following is a complete list of the purposes for which your data is used:

• Account Management: Creating and maintaining your player account, including the identity verification (KYC) process required for payment processing.
• Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks), and your chosen withdrawal methods.
• Gaming Services Provision: Giving you access to all slots, Live Casino, Sports Betting, and progressive jackpot games on the rilek77 platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance via live chat and email 24/7.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Legal Compliance: Meeting legal obligations under the PDPA 2010 and other regulatory requirements applicable to rilek77's operations.
• Platform Enhancements: Analysing usage patterns to improve the features, performance, and overall experience of the rilek77 platform.
• Service Communications: Sending important notifications about your account, transactions, and policy updates related to rilek77 services.

rilek77 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may need to share your data with the following parties:

• Payment Service Providers: Providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and banks within the FPX network that process your financial transactions. They receive only the data necessary to complete the payment.
• Game Software Providers: Slots and casino game providers that require minimal session data to ensure proper gameplay functionality.
• KYC Service Provider: Identity verification companies that assist us in verifying player identities to meet legal requirements related to anti-money laundering.
• Legal Authorities: When required by Malaysian law, court order, or to report suspicious financial activity to the relevant authorities.
• Technical Infrastructure Providers: Server and cloud service providers hosting the rilek77 platform, subject to strict data protection agreements.

All third parties receiving rilek77 player data are bound by legally enforceable confidentiality and data protection agreements. They are not permitted to use your data for any purpose other than what is specified in those agreements.

rilek77 implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or unintentional disclosure.

The key security measures we have implemented include:

• 256-bit SSL Encryption: All data transmitted between your browser and the rilek77 platform is encrypted using 256-bit TLS/SSL protocols, ensuring no third party can intercept or read your communications.
• Multi-Tier Access Control: Only specifically authorised staff may access player data, and every access is recorded in a securely maintained audit log.
• Two-Factor Authentication (2FA): rilek77's internal systems use two-factor authentication for all staff access to the player database.
• Continuous Security Monitoring: Our cybersecurity team monitors systems around the clock to detect any threats or unusual activity in real time.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent third parties to identify and address any system vulnerabilities.
• Secure Data Backups: Data backups are performed on a regular basis and stored in separate locations with equivalent security protections.

Under Malaysia's Personal Data Protection Act 2010 and the privacy policy of rilek77, you have the following rights in relation to your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the rilek77 support team via 24/7 live chat or email us at support@rilek77.click. We will verify your identity before processing your request and will respond within 30 working days.

Platform rilek77 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by rilek77:

• Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how players interact with the platform — which pages are visited most, where players spend the most time, and any technical errors encountered.
• Functional Cookies: Saving your preferences such as language, display settings, and favourite games so you do not have to reset them each time you log in to rilek77.
• Analytics Cookies: Used to analyse platform usage patterns in aggregate (not at an individual level) for the purpose of continuous improvement of the rilek77 platform.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality and security of the rilek77 platform.

rilek77 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy. Retention periods vary depending on the type of data:

• Active Account Data: Retained for as long as your account remains active on the rilek77 platform. Should your account be closed at your request, your data will be deleted within 90 days, unless a legal obligation requires it to be retained for longer.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysian financial and tax legal requirements.
• KYC Records (Identity Verification): Retained for a minimum of 5 years following the termination of the business relationship, in compliance with anti-money laundering requirements.
• Technical Logs: Access logs and technical activity records are retained for 12 months and then automatically deleted.
• Support Communication Records: Retained for 3 years from the date of last communication.

Platform rilek77 is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

Should we discover that personal data belonging to an underage minor has been collected without our knowledge, we will immediately take the following steps:

• Suspending the account in question immediately pending completion of the investigation.
• Permanently deleting all personal data belonging to the child in question.
• Voiding any winnings generated through that account.
• Reporting incidents to the relevant authorities where required.

If you believe that a minor has registered for or is using the rilek77 platform, please contact us immediately at support@rilek77.click.

rilek77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle data. We will notify you of any material changes through:

• A clear notification on the rilek77 platform homepage when you log in.
• An email notification will be sent to your registered email address at least 14 days before any material changes take effect.
• Updating the "Updated" date at the top of this Privacy Policy page.

We encourage you to review this Privacy Policy periodically. Your continued use of the rilek77 platform after any amendments take effect will be considered your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how rilek77 handling your personal data, do not hesitate to reach out to us. Our privacy team is ready to assist you.

When contacting us regarding privacy matters, please provide your full name, rilek77 account ID number, and a brief description of your enquiry or request. This will help us process your request more quickly and accurately.